Shipping Policy
Last updated: August 20, 2026
Thank you for shopping with David's Roots. This Shipping Policy explains how we process and deliver orders placed through our website.
1. Where We Ship
David's Roots operates from Spain and primarily serves customers in the United States and the United Kingdom.
Shipping availability may vary depending on the destination and the products ordered. If we are unable to ship to your location, we will contact you regarding your order.
2. Order Processing
Orders are processed within 1–3 business days after payment has been successfully received.
Orders are not processed or shipped on weekends or public holidays unless otherwise stated.
If there is a significant delay in processing your order, we will contact you using the email address provided at checkout.
3. Shipping Times
After your order has been processed, estimated delivery times are:
- United States: 6–12 business days
- United Kingdom: 6–12 business days
Please note that the processing time of 1–3 business days is separate from the estimated shipping time.
Delivery times are estimates and are not guaranteed. Delays may occur due to customs processing, carrier delays, weather conditions, or other circumstances outside our control.
4. Shipping Costs
Shipping costs are displayed at checkout before you complete your purchase.
Where applicable, shipping costs may depend on the delivery destination, package size, weight, or selected shipping method.
5. Customs, Duties and Import Taxes
International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country.
Unless explicitly stated otherwise at checkout, these charges are the responsibility of the customer.
6. Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address.
If an order is returned to us because the address provided was incorrect or incomplete, we may contact you to arrange reshipment. Additional shipping charges may apply.
7. Lost, Damaged or Delayed Shipments
If your order arrives damaged, please contact us as soon as possible and provide relevant details and, where appropriate, photographs of the damage.
If you believe your shipment has been lost, please contact us and we will investigate the issue with the relevant carrier where possible.
8. Contact Us
If you have any questions about shipping or your order, please contact:
David's Roots